Design
UX Research
Sawyer: A Daysmart Company
Sawyer is transforming how service providers manage recurring appointments with a seamless blend of flexibility and automation. By streamlining scheduling, Sawyer ensures a hassle-free, efficient experience for both providers and their clients.
Problem
Sawyer had an appointments feature but did not offer the capability of booking an appointment on a weekly bases. This often led to scheduling conflicts, missed appointments, and administrative headaches. Without an automated system, managing long-term client commitments was both time-consuming and prone to errors.
Solution
Sawyer introduced a flexible recurring appointment system that allows providers to set up automated schedules with ease. The feature supports customizable recurrence options giving both providers and clients greater control over their bookings. With built-in automation, Sawyer minimizes scheduling conflicts and enhances the overall user experience.
About Sawyer
Sawyer is dedicated to helping service providers streamline operations by offering powerful, intuitive tools for scheduling, invoicing, and business management. By focusing on automation and user-friendly design, Sawyer continues to innovate, ensuring providers can focus more on their clients and less on administrative tasks.
Challenge
The challenge was to design a recurring appointment system that:
- Balances Flexibility & Simplicity: Enables providers to set up appointments effortlessly while maintaining control over scheduling details.
- Prevents Scheduling Conflicts: Ensures clients can book without overlapping or missed sessions.
- Enhances Client Experience: Offers clear visibility into future appointments and seamless rescheduling options.
Process
The development of the recurring appointment feature followed a structured approach:
- User Research & Analysis – Gathered insights from providers to identify pain points and desired functionalities.
- Prototyping & Testing – Developed and tested prototypes to ensure that both features were intuitive and met user needs.
- Implementation – Implemented the features within the Sawyer platform, ensuring smooth integration with existing tools and workflows.
Conclusion
Sawyer’s recurring appointment system has redefined scheduling by offering automation, flexibility, and ease of use. By minimizing scheduling errors and improving client experience, Sawyer continues to set the standard for intuitive business management solutions.
